This policy explains how Svomto Pty Ltd (“Svomto”, “we”) collects, uses and protects personal information received through svomto.au and in the course of our business. We handle personal information in line with the Australian Privacy Principles.
What we collect
When you send an enquiry, order or service request, we collect the details you provide: your name, company name, phone number, email address, delivery or site address, machine details, and any files or photos you attach.
Our website may also collect standard technical information such as your browser type and pages visited, through cookies and server logs.
How we use it
We use your information to respond to your enquiry, prepare quotes, process orders, arrange deliveries and service visits, and send invoices and service reports.
We do not sell or rent your personal information.
Who we share it with
We share information only where needed to do the work you asked for, for example with couriers for delivery, with manufacturers or suppliers to order parts, and with our accounting and email service providers. Some of these providers may store data outside Australia.
How we store it
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as needed for business and legal purposes.
Access and correction
You can ask to see or correct the personal information we hold about you by emailing [email protected].
Complaints
If you have a concern about how we handle your information, please contact us first at [email protected] or +61 492 907 236. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Svomto Pty Ltd, 44 Meadow Avenue, Coopers Plains, QLD 4108. Email: [email protected]. Phone: +61 492 907 236.
Last updated: October 2026.